Ensure your Kivo Elite Mask stays secure and comfortable with our Kivo Mask Replacement Straps. Designed specifically for your mask model, these straps offer a perfect fit and easy installation. Ideal for replacing lost or damaged straps or keeping a spare on hand, they maintain the mask’s optimal performance and user experience.
Heal Faster Canada currently offers free domestic shipping to Canadian residents and businesses. We do not offer international shipping at this time.
If you have additional questions please email us at support@healfaster.ca or call our toll-free at +1 (844) 441-3278.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@healfaster.ca. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items are to be returned at the purchasing customer's expense, except where exceptions are granted.
You can always contact us for any return question at info@healfaster.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We provide exclusive pricing options to wholesale account holders. To see if you qualify, visit our Wholesale Application page to learn more.
